Frequently Asked Questions
If you miss a shipment due to a failed payment, you will be contacted to update your card details. At the time the card on file is updated you will be charged for all past due memberships to bring your account to good standing. If you wish to update your card, you can do that in person in the tasting room or log in to your online account. If you need assistance, please email us at firstname.lastname@example.org. Credit cards cannot be updated via email.
When you join one of our local club memberships, you agree to be billed Quarterly (once every three months). Your first billing will begin the month after you join. Example: if you join May 15, you will be billed the first week of June and your next billing would be September.
Visit our tasting room and select the wines under your membership type.
You may order more wine by visiting us at the tasting room or ordering online. If you need assistance deciding what wines are best for you, email us at email@example.com, and one of our knowledgeable staff members can answer your questions and fill your order.
Gift memberships are available for purchase by contacting us at firstname.lastname@example.org or when visiting our tasting room. Let us know how many gift shipments you would like and they will be billed to your account on file.
Cancellation: When signing up for a membership with Due Vigne, you agree to a year long commitment. Cancellations during the first year will result in a fee of up to $150 depending on your membership type. To request a cancellation, you must submit your request via email to email@example.com at least two weeks before your next scheduled billing.
Membership Hold: After your first year has been completed you can place your membership on hold for one pickup per year. All requests must be sent in writing to firstname.lastname@example.org.
Yes, please email us at email@example.com and provide the name of the friend or relative as well as the wine selection and the date they are coming.
Shipping memberships are billed once every quarter (March, May, September, and November). The amount you are billed is based on the membership type you joined.
Shipping is a flat $29.00 for all club types. Additional orders or add-ons to your current shipment will be subject to shipping fees based on the number of bottles and shipping state.
Yes, we can arrange to not ship one of your allocations so you may come pickup your wine in person. Please reply to the pre-shipment notice or email us to arrange your pick up visit before the allocation’s processing date (seven days before shipment).
Yes. If you are a shipping customer and would like to make substitutions, please email us at firstname.lastname@example.org when you get your notification. If you are a pick up customer you can choose your wines when you come to pick up in the tasting room.
You will receive an email asking you to call us to update your billing information so that we can process the shipment you missed. With an approved credit card, you will then be included in a follow-up wine shipment.
Unfortunately, if we do not ship to your home state, you cannot be a member with Due Vigne. We are constantly working on adding new states. To see a full list of states we ship wine to click here.
Email us at email@example.com. We will address your questions and concerns within 24 hours.